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Total Quality Management

This course will take participants on how to put in place quality policies to help them manage risk, improve the way they operate at all levels and control activities. Learn how to define business quality standards, determine performance measures and continuously improve processes and procedures.

Total quality management (TQM) describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

Total quality management is a management approach centred on quality, based on the participation of an organisation's people and aiming at long term success (ISO 8402:1994). This is achieved through customer satisfaction and benefits all members of the organisation and society.

In other words, TQM is a philosophy for managing an organisation in a way which enables it to meet stakeholder needs and expectations efficiently and effectively, without compromising ethical values.

Total Quality Management has been widely used in manufacturing, education, government and service industries as well as top private enterprises and sincere programmes.
This corporate training will provide managers/ supervisors with the necessary skills to create a total quality management environment and culture in their organisations.


Training Mission: The purpose of this training programme is to help your company adopt quality management principles and develop better  business processes. 


At the end of the training, participants will:

  1. know the principles of total quality management and peculiarities of their implementation.
  2. Know how to use quality management methods to analyze and solve problems of organization.
  3. know prerequisites of evolution of quality management and significance to the management of modern organizations.


Training Contact Hours


Number of Days


Training Module


Case Studies and Evaluation


PM Hub Nigeria has designed over 20 learning Modules for varying industries with special focuses on creating customer-related case studies to ensure relevance and ease the transference of skills to the workplace. The corporate training is modelled towards ensuring that your learning content is based on your demands and industry specifications. We train you based on the scenario which represents your work places so that you can maximize the best knowledge of the trainers.

Our approach is unique in that it allows us to run an external and integrated TROUBLESHOOT on your existing organizational structures and business operation, helping us build a METHODOLOGICAL TRAINING CONCEPT to approach the business baselines. We regularly integrate our customers’ management methodology into our generic COURSEWARE.

We are motivated by your investment to increase the competence of your Human Resources and the in-house training that is developed for you will give you a reasonable RETURN ON INVESTMENT.

We approach our training engagements as PROJECTS that follow a project management life cycle, bringing concepts, process and tools/templates as they would happen in real life.

Equip and Educate

The unconventional training is developed to equip the participants with the knowledge of each corporate training module. For Example, for Project Management, we use student based facilitation model to broaden the perspectives of the participants on the content of the PMBOK.

Case Studies

The Case study encompasses detailed discussion among the participants on chosen broad and subjective topics with relevant exposure to industrial experiences and situations. This is best achieved by focus grouping, analytical modelling and sampling and using a Delphi approach to situate harmonious examination of the scenarios


Evaluation involves the benchmark of the global exam standards of multiple choices with practical questions which redirect the focus of the students from a mere knowledge to applications. 

Our case studies

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We are committed to developing the corporate and business competence of West African labour forces.


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